Rulebook

Rent A Car MIdi Road Apartments 20,23000 Zadar Mob:+385 91 422 2100

:+385 95 889 8353

E-mail: rentacarmidi@gmail.com Web: www.rentacar-midi.hr

These general terms and conditions,including the annexes,form an integral part of the lease agreement and apply to it in its entirety,unless the specific provisions of the lease agreement itself expressly provide for a derogation from a provision of these general terms and conditions , in which case such special provisions from the lease agreement will prevail.

1. GENERAL PROVISIONS
   1. Lessor - Crafts For Rent A Car Rent A Car Midi-put Apartments 20 Zadar
   1. Lessee-a natural or legal person who or on whose behalf the vehicle is rented, signs a rental agreement and a form on the condition of the vehicle, on the basis of which he takes over the vehicle for rent and is responsible for compliance with all provisions of these general rental terms and conditions and the rental agreement.
   1. Driver-the natural person listed in the rental agreement as "driver", signs the rental agreement and the form on the condition of the vehicle on the basis of which he takes the vehicle for rent and is responsible for compliance with all provisions of these general rental terms and conditions and the rental agreement. Driver who, on behalf of the lessee as a legal entity

takes over the vehicle and signs the rental agreement, guarantees that it has the authority to do so and responds in solidarity with that legal person for compliance with all provisions of these general rental terms and fulfillment of obligations under the rental agreement. The rental agreement may specify one or more drivers (Driver 1, Driver 2, driver 3, driver 4...).

• The user-lessee and the drivers referred to in these general terms and conditions are referred to in the following text with the single word “user”. All users are jointly responsible for the fulfillment and compliance with all provisions of the rental agreement and general terms and conditions.
  • Rental agreement-a contract that is signed before taking over the vehicle for rent, which defines the make, model and registration mark of the vehicle, the date of taking over and returning the vehicle, the rental price, the manner

rental payments, additional equipment and services, insurance included in the price, treatment of damage and immovable property of the vehicle and other rights and obligations that the contracting parties fully accept by concluding the rental agreement.

• Vehicle status form ("Check out / in report”) – internal act of the lessor containing all relevant information about the vehicle before and after the rental, in particular the mileage and equipment, the amount of fuel, damage and possible defects on the rented vehicle. The condition of the vehicle is considered

an integral part of each rental agreement and the driver is obliged to sign it before and after the end of the rental agreement.

• Price list for compensation – the lessor chooses himself and performs the assessment.

- Price list of rent, additional insurance, fees and equipment – internal act of the lessor which defines the prices of the rental of all models of vehicles, additional insurance that the user can additionally contract when concluding the contract, equipment that is additionally rented during the conclusion of the contract and other fees that the lessor charges to the user based on these general terms and conditions and the rental agreement; hereinafter referred to as "Price List".

• Unauthorized user-any person who is not listed as a lessee/driver in the rental agreement, as well as a person who does not meet the prescribed conditions for the management of the rented class and category of vehicle or whose driving license (driver's license) has been revoked.
  • Vehicle-vehicle precisely described in the rental agreement (make, model, license plate).
  • The driver can be:
  • a person who is 18 (eighteen) years of age and a valid driving licence for at least 1 (one) year. Exceptionally, for vehicle categories (FVMR, FFMR, XTAR, PDAR, PVAR, PFAR, LDAR, LVAR, XDAR, XFAR, FKMR) the conditions are: 25 (twenty-five) years of age and 5 (five) years of driving experience
  • persons possessing a valid credit card accepted by the lessor and guaranteed by the user for obligations that may arise from the rental and in connection with the rental of the vehicle in accordance with these general terms and conditions and the rental agreement.

- When renting a vehicle, the user is obliged to present to the lessor the originals of valid documents (identity card/passport and driver's license) as a prerequisite for renting a vehicle.

• DOWNLOAD AND RETURN

-After the conclusion of the rental agreement, the lessor undertakes to deliver the vehicle to the user, which meets the conditions for rental in technically correct condition and with all the necessary documentation,

accessories and mandatory equipment.

- The user, by signing the rental agreement and the form on the condition of the vehicle, confirms that he has taken over the vehicle in

in good condition, with the equipment and necessary documentation and to accept the price and all other rental conditions.

• When picking up the vehicle, the user is obliged to check the condition of the vehicle and equipment in the usual way and report defects to the lessor, if any, and the lessor is obliged to record them in the form on the condition of the vehicle.
• When returning the vehicle from the lease, the lessor is obliged to inspect the vehicle and equipment with the user and to record visible damages and defects on the vehicle, if any.
• The user is obliged to return the vehicle to the place and within the period specified in the rental agreement, in the condition in which he took it, with the corresponding documents and all the equipment he borrowed at the beginning of the rental and the amount of fuel that must correspond to the minimum at the time of taking over the vehicle.

- The loss of documents, keys, license plates or equipment is not covered by any standard or additional insurance and the user is responsible for the resulting damage, which will be charged to him in accordance with the lessor's price list.

- Pickup and return of the vehicle is possible during working hours at the lessor's offices, and pickup and return outside working hours is charged according to the lessor's price list. Shipping and —-

taking the vehicle outside the lessor's office is possible with the prior consent of the lessor and surcharge depending on the distance from the office.

- If the user returns the vehicle outside the working hours of the lessor's office, he is responsible for the vehicle until the moment it is inspected by the lessor's employees. In this case, the user is also responsible for

possible damage to the vehicle, parking / traffic violations and similar penalties, until the moment when it is examined by the lessor's employees.

• VEHICLE USE AND USER OBLIGATIONS

- The User undertakes:

1. return the vehicle to the place and within the time limit set by the rental agreement, in condition, with the equipment and with the amount of fuel in which it was taken over,
2. extend the agreed lease term personally request from the lessor at least 24 (twenty-four) hours before the expiry of the lease term, otherwise it will be considered that the user has unlawfully appropriated the vehicle,
3. do not use the vehicle for Driver Training, transport or towing other vehicles or trailers, paid passenger transport, racing, endurance testing, speed testing and for illegal purposes (e.g. for the commission of criminal offences and other unlawful acts and offences),
4. that only he will use the vehicle, for his own needs and in accordance with the purpose of the vehicle and that the vehicle will not be used by unauthorized users and third parties,
5. use the vehicle properly and apply all reasonable care i.e. attention of a conscientious businessman when using, driving and parking the vehicle,
6. do not smoke in the vehicle,
7. after leaving the vehicle always lock, close the windows and take the keys and documentation of the vehicle and always have them under personal control,
8. drive only on public roads, respecting all traffic regulations and traffic regulation,
9. take care of the regular technical correctness of the vehicle. regularly check and maintain at the prescribed level all vehicle fluids, in particular cooling fluid, oil, AdBlue additive, tire pressure and use only the type of fuel specified for the rented vehicle,
10. do not make any changes to the vehicle,
11. bear all costs related to the operation of the vehicle: fuel, tolls, tolls, parking, misdemeanor and other similar charges,
12. do not transport or allow the transport of more passengers or goods in the vehicle than the maximum allowed according to the traffic permit of the rented vehicle,
13. do not leave the vehicle outside the borders of the Republic of Croatia, unless it was previously announced to the lessor when booking or picking up the vehicle, for which the lessor will charge him a fee in accordance with

Price list,

• do not assume any obligations on behalf of the lessor in relation to the vehicle and its use,
• do not rent a rented vehicle or lend the vehicle to other persons,

• do not use a vehicle under the influence of alcohol, tranquilizers, sleeping aids, barbiturates, narcotics, hallucinogens and other drugs,
• comply with speed limits and other traffic rules set by the law of the state in which the vehicle is driven,
• do not change the data on the speed meter or mileage meter,
• if the vehicle on the instrument panel or in any other way signals or the user considers that the vehicle requires mechanical inspection or repair, stop the ride and immediately inform the lessor,
• ensure that all drivers who are authorized to use the vehicle during the rental period are fully familiar with all the provisions of these general terms and conditions and the rental agreement,
• if the vehicle needs or urgently needs a service shop, tire change, etc., to make the vehicle available to the lessor in the territory of the Republic of Croatia for this purpose,
• for the purpose of performing a technical/preventive inspection and extending the registration, ensure that the vehicle is located on the territory of the Republic of Croatia and make it available to the lessor.

- If the user is mistaken about any provision in these general terms and conditions, he is obliged to compensate the Lessor for any damage that would result from it, and the amount of which will be determined by the lessor.

- With the rental agreement, the user does not acquire the right of ownership of the vehicle, but the exclusive right of use in accordance with the provisions of the contract and these general terms and conditions.

- The user is responsible for the rented vehicle for the entire duration of the rental agreement, regardless of whether the vehicle is driving or parked.

• In the case when the lessor compensates for any damage caused in connection with the possession, use or condition of the vehicle to third parties, or when for the same reason he pays any amount, the user

it recognizes to the lessor his right of recourse and undertakes to reimburse any amount so paid, together with The Associated interest and costs.

• If the lessee is a legal person, the lessee may exceptionally, with the prior written consent of the lessor, give the rented vehicle for use to his employees, who meet all the conditions referred to in the point of these general terms and conditions, and in that case he is obliged to inform them of these general terms and conditions and the rental agreement. By signing the lease agreement, the User expressly confirms that he is in full

responsible for the actions of those persons in relation to the vehicle and is obliged to compensate the Lessor for all damages and to cover all costs and other fees caused by those persons in connection with the use of the vehicle.

The above does not in any case relieve the user of responsibility for compliance with all provisions of these general terms and conditions and the rental agreement.

• RENT EXTENSION

-In case the user wants to extend the agreed rental time, he is obliged to inform the lessor at least 24 (twenty-four) hours before the expiry of the rental agreement and to obtain his written

consent. In this case, the user must come to the nearest office of the lessor, sign and take over the rental agreement with the newly agreed date of Return of the vehicle and leave an additional guarantee if necessary.

-In case of failure to act on the point, it will be considered that the user has unlawfully appropriated the vehicle and the lessor reserves the right to use all legal measures in order to confiscate the vehicle in question to the user.

- If the user returns the vehicle after the date specified in the rental agreement, the lessor will perform a new calculation of the rental price in accordance with the price list.

• RENT PAYMENT
  • When concluding a rental agreement, the user must have a valid and valid credit card as a guarantee of payment.

- The user agrees to take pre-authorization on the credit card in the amount that depends on the category of the rented vehicle. The amount of pre-authorization is not paid to the account of the lessor, but remains

reserved / blocked in the user's account. After the end of the lease and the settlement of all costs incurred under the lease agreement, including costs, the card issuer bank returns the pre-authorized amount to the user. The period of refund of the pre-authorized amount from the card does not depend on the lessor, but exclusively on the bank issuing the card and the lessor cannot influence the above.If it is a shorter lease period, the owner can immediately cancel the pre-authorization if the user's bank allows it.

cards.

• The owner of the credit card must be present at the time of renting the vehicle and his data must be listed in the rental agreement as the lessee or driver. It is not possible to use a credit card as a payment guarantee without the presence of the credit card holder.
  • The user is obliged to pay the basic rental price and any additional services he used (e.g. child seat, GPS, pick-up fee outside working hours, etc.), as well as any additional fees, services, and expenses specified in the rental agreement.
  • The means of payment can be: credit card, electronic/debit card, banknotes or transaction payment (only with the prior consent of the lessor).

- If the user pays his / her costs for the rental of the vehicle with a credit card, the same signature of the rental agreement authorizes the lessor to calculate the rental costs directly to the owner of the credit card and without the signed slip form.

• By signing the rental agreement, the user authorizes the lessor to charge the holder of the credit card for damage to the vehicle up to the amount of the franchise or the full amount of damage if he did not comply with these general terms and conditions.

conditions of rent, in accordance with the agreed insurance package.

• The user agrees to charge the Lessor for all costs of repair, malfunction or loss that were discovered after the vehicle was returned, and the user did not inform the lessor when returning the vehicle.

- If the user pays his obligations to rent the vehicle on the basis of the presented offer of the lessor, he is obliged to pay the indicated amount within the period and under the conditions indicated on the offer.

- The User undertakes to pay the bill before taking over the vehicle, and exceptionally at the latest at the moment

return of the vehicle, according to the details specified in the rental agreement. The amount is paid in accordance with the price list in force at the time of signing the contract. In the event of a delay in payment, the legal

default interest. In the event that the vehicle is returned to a location different from the one where the vehicle was taken over, the final calculation of the rental price is made by the lessor's office where the vehicle was returned.

• By signing the lease agreement, the user accepts that they are responsible for the payment of all items of the lease agreement:
  • Lessee

• Drivers: in case the lessee refuses to pay in whole or in part the obligation under the rental agreement.

- Calculation of all items of the vehicle rental agreement will be made in euros (EUR). In case of currency conversion, the medium exchange rate of the Croatian National Bank will be used, unless otherwise agreed.

• SPECIAL OBLIGATIONS OF THE USER IN CASE OF DAMAGE, MALFUNCTION, TRAFFIC ACCIDENT, THEFT, LOSS OF DOCUMENTATION
  • The User undertakes to protect the interests of the lessor and his insurance company in the event of an accident by:
• record personal data of accident participants (name, surname, OIB, address, ID number, driver's license number, vehicle owner, vehicle user, vehicle insurance company, policy number AO, contact phone, etc.),
• secure or remove the vehicle before leaving it,
• inform the nearest police station and the lessor about the damage (if it is minor) and obtain a police record,
• in case of damage or if there are injured persons in an accident, as in all cases obvious

the guilt of other persons immediately call and wait for the arrival of police officers to perform an official eyewitness account and inform the lessor about it,

• when returning the vehicle, enclose all police reports on the accident or damage, as well as the results of the alkotest,
• when returning the vehicle, fill in the lessee's statement of damage to the vehicle and attach copies of the driver's license (on both sides),
• in case of collision, impact etc. and the resulting immovability of the vehicle, it is mandatory to call the police in order to make a record and perform an alcohol test due to potentially large (hidden) damage to the vehicle.

- If the user fails to comply with the provisions referred to in the item in the event of an accident. he is responsible for all consequences and damages that the lessor would have incurred from this omission and will be charged for the full amount of damages.

• If the vehicle involved in a traffic accident is damaged, broken or requires repair or rescue, and if it is no longer technically correct, regardless of the cause, the user must immediately inform the lessor and fill in the lessee's statement about the damage to the vehicle and provide the vehicle with

damage and even more damage.

• The user may not arrange or undertake any repairs without the written permission of the lessor, except to the extent necessary to prevent further damage to the vehicle or other property.

-In the event of a traffic accident or theft/disappearance of a vehicle, the user is obliged to immediately call the police and request a record of the event and inform the lessor about it without delay.

- The cost of registering and re-creating the lost supporting documentation for the vehicle is charged to the user in accordance with the lessor's price list.

• VEHICLE MAINTENANCE
  • The User undertakes to maintain the vehicle in correct condition, regularly check the engine, level

vehicle fluid, in particular oils, coolants, AdBlue additives and tire pressure. If the user fails to do the above, he is responsible for all damages caused to the lessor.

-In the event that the need to perform regular service occurs on the rented vehicle during the rental period (according to the state of mileage or the vehicle otherwise signals it), the user must inform the lessor about this and make the vehicle available to him in the territory of the Republic of Croatia in order to

it is possible to do regular service. In this case, the lessor shall make a replacement vehicle available to the user, if so agreed.

- By signing the rental agreement, the user confirms that he has taken over the vehicle in technically correct condition and with all the necessary equipment and is obliged to report to the lessor in the shortest possible time any circumstance that affects/changes that status, such as e.g. worn-out tyres, damaged body part (e.g. rear-view mirror), worn-out bulbs, or anything else that significantly affects driving safety. If the user misses this

to do so, he is responsible for all damages that occur to the lessor because of this.

• The user is obliged to immediately notify the lessor of any signal warnings on the vehicle, such as. Service warning, high engine temperature, tile scraping sound, oil drip marks under the vehicle, etc. If the user fails to do so, he is responsible for all damages that result to the lessor.

- The lessor will reimburse the user for the necessary costs for oil, lubricant, regular servicing and minor repairs, which were incurred during the rental, if the costs were incurred with the prior notice and written approval of the lessor, except for the costs of washing the rented vehicle, all based on

account after payment has been made. In order for the lessor to recognize it, the account must be on the lessor (with complete and accurate data). If it is determined that the user has unjustly or unnecessarily replaced an assembly, part or device on the vehicle, the lessor will not pay the user the value of that part, Assembly or device. For reimbursement of these costs, the user must obtain the consent of the Authorized Person of the lessor, otherwise the reimbursement will not be recognized.

• INSURANCE / COVER / DAMAGE

- All vehicles are insured against liability for damage caused to a third party.

• Liability in damage / participation in damage (franchise) liability of the user (except for the responsibility for the disappearance of additional equipment and parts of the vehicle) may be limited to the amount of participation in damage (franchise), by paying a predefined fee according to the lessor's Price List, which must be stated on

The rental agreement, but only on the condition that the user did not cause the damage by violating the provisions of these general terms and conditions, the rental agreement and legal regulations, or by intentional or improper use of the vehicle.

- When returning the vehicle, the lessor's employee will inspect the vehicle, determine any damages, compare them with the condition form of the vehicle when picking up and charge the user compensation in accordance with the valid price list of the lessor.

• If the vehicle has such damage that it is not possible to immediately estimate the amount of compensation, an official assessment of the amount of repair of the vehicle will be requested and will be the basis for the treatment of the user.

- CDW (Collision Damage Waiver) - compensation for risk with participation in damage

By paying this fee, the user's liability for damage to the vehicle is limited to the amount

franchise / participation in damages if it complies with all the provisions of these general terms and conditions. If the user has CDW coverage, he is liable for damages up to the amount of the franchise, in accordance with the lessor's price list for

class / group of vehicles. CDW does not cover risks: destruction/damage of automotive

the tire, rim or rim cover, destruction/damage to the lower assembly of the vehicle, the interior of the vehicle, all the windows of the vehicle and all damage for which the user did not present the police record to the lessor.

• SCDW (Super Collision Damage Waiver) - participation in damage (franchise) from points 8.5. and 8.7. it can be redeemed by paying the franchise purchase supplement according to the current lessor's price list (SCDW), in which case the user does not pay the franchise amount if he complies with all the provisions of these general rental terms.

Paying SCDW coverage does not cover the risks: destruction/damage of tires, rim or cover

rim, destruction/damage to the bottom of the vehicle, the interior of the vehicle (unless the interior is damaged in an accident), all vehicle glass and any damage without a police record. SCDW coverage does not exclude the obligation to contact the police and the lessor in case of damage to the vehicle and to obtain a police record.

- In order to exercise the right to limitation of liability or to redeem participation in damage, the user is obliged to prove that the vehicle was used correctly, that it complied with these general terms and conditions, rental agreement and regulations, as well as the responsibility of the third party for the occurrence of damage with credible documentation (police record,

European report and dr.) at the latest when returning the vehicle/ending the lease, i.e. when calculating the price, fees and damages from the lessor. Otherwise, they will not be able to use the limitation of liability or the redemption of participation in the damage.

• Loss of the right to limitation of liability and loss of insurance rights all damages caused to the vehicle by deliberate and gross negligence of the user are not included in any type

insurance / coverage and as such will be charged to the user in full amount.

• The user is liable to the Lessor for damage to the vehicle, regardless of the agreed CDW, SCDW insurance packages, if:
• driving a vehicle under the influence of alcohol, drugs or narcotics,
• operated the vehicle when it was unsafe or unfit to drive, and such a condition occurred during the lease period, which caused or contributed to the damage to the vehicle and the user was aware or must have been aware of the uncertainty or inadequacy of the vehicle,
• mechanical failure, damage to the engine or drive mechanism of the vehicle and / or electrical or

electronic failure as a result of improper use of the vehicle. This exemption also applies to damage to the engine or transmission system directly caused by any mechanical failure or breakage,

• there has been damage to the vehicle due to lack of engine oil, pouring the wrong oil or fuel, lack of oil for the gearbox or differential, cooling agents, AdBlue additives, as well as damage

clutch or gearbox,

• vehicle used for racing, driver training, endurance, speed and reliability tests, rally races or competitions, or for testing and in preparation for any of the foregoing,
• failed, after leaving the vehicle, to lock it with closed windows and take the keys and documentation of the vehicle under personal control, or when it is not able to present the keys and documents of the vehicle when returning the vehicle from the rental,
• the vehicle was used against its intended purpose,
• the vehicle was used on Uncharted roads,
• the vehicle was operated by an unauthorized user, i.e. any damage caused by an unauthorized user,
• the vehicle was operated by a driver without a driver's license or a driver whose driver's license has been revoked or is prohibited from driving a motor vehicle,

• violation of cross-border or territorial restrictions, i.e. if the user drove the vehicle outside the borders of the Republic of Croatia, without previously announcing it to the lessor when booking or picking up the vehicle and obtained an express permit for this,
• vehicle damaged due to violations of traffic regulations, restrictions or prohibitions, intentionally or because of gross negligence of the user or persons under his control and persons for whom he is responsible,
• the vehicle was overloaded with more than the manufacturer's specifications from the traffic permit or there were more than one person in the vehicle,
• loading and unloading into the vehicle at the moment when the vehicle is on the road,
• failed to stop the vehicle or remain at the scene after the accident occurred and obtain a police record of the event,
• there has been a break or damage to the tire or damage to the tires due to the use of the brakes,
• damage to the vehicle and/or the engine of the vehicle due to an inappropriate speed on a large amount of water on the road,
• damage caused by cargo carried in the vehicle or on the vehicle,
• damage caused by the discharge of the battery due to the fault of the user,
• damage to the interior of the vehicle (unless the same result of an accident),
• vehicle returned in an extremely messy condition and requires extraordinary washing of the vehicle,
• damage caused to the vehicle after the end of the agreed lease term or after the expiry of the approved extension of the lease term,
• used the vehicle for the purpose of committing criminal offences and other illegal acts or damage caused to the vehicle resulting from a criminal offence, vandalism, violence or any other illegal act.
  • By paying / including CDW, SCDW coverage does not cover the liability of the user and in other circumstances provided for by the legal regulations and insurance rules governing the loss of insurance rights. Also, these covers do not cover damage caused by war operations, rebellions, terrorism, vandalism, hooliganism, violence, arson, etc. there is no harm due to

loss/damage of mandatory and additional vehicle equipment, keys and documents.

• If the user, apart from the lessor, contracts with another legal or natural person some insurance/cover, such insurance/cover is not binding on the lessor.
  • The responsibility of the user for the disappearance of parts, accessories, keys and documents of the vehicle, unless the same is the result of a traffic accident, is not covered by CDW, TP, WUG, CDR and SCDW insurance.
  • The user is responsible for his personal belongings left in the vehicle and has no right to claim damages from the Lessor for the eventual disappearance of these items from the vehicle.

- Damage treatment fee (DHF) - the fee charged to the user for the treatment of damage to the vehicle that occurred during the duration and in connection with the rental agreement, in accordance with the current price list of the lessor and the conditions applicable to the rental agreement in question. The fee is calculated independently of the charge

pay for the damage itself or take part in the damage.

• ADDITIONAL FEES AND SERVICES

RA (roadside assistance) – technical assistance/roadside assistance supplement

Roadside assistance means the Organization of roadside assistance by the lessor in case of immovable property of the vehicle during the term of the vehicle rental agreement.

If the user pays the RA upon signing the rental agreement, the lessor's obligation is:

1. provide all necessary assistance after the user has contacted him through the number of the technical service of the lessor
2. if necessary, arrange a towing service for the immovable vehicle to the nearest Service/Office of the lessor, in which case the cost of the towing service is paid by the lessor. In case of guilt or gross negligence of the user for the immovable property of the vehicle (filled wrong fuel, punctured/destroyed tire, damaged clutch of the vehicle, lost keys of the vehicle, stuck vehicle and other damage to the vehicle that caused the immovable property) the cost of repair of the vehicle will be fully charged to the user in accordance with the price list of the lessor.

- If the user decides not to contract the vehicle when signing the rental agreement, and the real estate of the vehicle occurs, the services provided by the lessor in that case will be charged in accordance with the lessor's price list, including the cost of towing service.

- Permission to cross the border-permission to cross the border of the Republic of Croatia

- The user is not allowed to leave by rented vehicle outside the borders of the Republic of Croatia without the prior permission of the lessor. The user is obliged to inform the lessor about this when renting.

If the lessor approves the exit by vehicle outside the Republic of Croatia, the same is stated in the rental agreement and for this fee is charged according to the lessor's price list. In this case, the user is

the insurance that was established at the beginning of the lease.

- If the user does not inform the lessor about the exit by vehicle outside the Republic of Croatia, he does so at his own responsibility and all insurance that he contracted when concluding the rental agreement are no longer valid.

- The lessor does not allow a rented vehicle to the following countries: Kosovo, Albania, North Macedonia, Greece, Romania, Bulgaria, Moldova, Ukraine, Belarus, Estonia, Latvia, Lithuania and Russia.

- Exceptionally, if the lessor permits, the lessor's permit must be explicitly stated in writing on the rental agreement. Otherwise, the user does the above on his own responsibility and all insurance that he contracted when concluding the rental agreement are no longer valid.

- FIT (Ferry / Island / Transit permission) - supplement for the transport of vehicles on ferries, insurance on islands and transit through Neum (BiH)

- If the user is driving through the town of Neum (Bosnia and Herzegovina) on his way from/to the far south of the Republic of Croatia, he is obliged to announce it to the lessor. The user is also obliged to inform the lessor about the use of the ferry and the departure by vehicle to the islands. This can be done by the user

charge a fee in accordance with the price list.

- If the user does not contract the fit supplement, and uses the vehicle in transit through the area of Neum (BiH), on the ferry and on the islands, the contracted insurance specified in the rental agreement does not apply to him.

- Fee for returning the vehicle to another branch-add-on for returning the vehicle in a place other than the place of taking over the vehicle if the user returns the vehicle in a place/city other than

the place / City in which he concluded the rental agreement and took over the vehicle, the lessor will charge him an additional fee in accordance with the price list.

- Fuel condition

- The user is obliged to return the rented vehicle after the expiry of the rental agreement with a minimum of

the amount of fuel recorded in the vehicle when taking over the vehicle. Otherwise, the lessor will charge the missing amount of fuel to the user in accordance with the price list.

- Local delivery / pickup of the vehicle-a service that implies the pickup/return of the vehicle at the address specified by the user

- If the lessor agrees to this, the user may specify another address to which the rented vehicle will be delivered to him or, upon completion of the rental agreement, from which the lessor's employee will take it. The lessor will charge the user an additional fee in accordance with the price list.

• Charge for picking up/returning the vehicle outside of working hours-service that implies taking over / returning the vehicle outside of working hours of the lessor

- If the user takes over or returns the rented vehicle outside the working hours of the lessor, the lessor will charge the user an additional fee in accordance with the price list.

• Replacement vehicle-a service that involves the provision of a replacement vehicle in the event of a breakdown, traffic accident and other situations that have caused immobility or inability to use the vehicle

-In the event of a breakdown, traffic accidents and other situations that caused immovability or inability to use the vehicle, the lessor shall provide the user with a replacement vehicle within a reasonable time.

- All rights and obligations of the user arising from the originally concluded rental agreement (the rental agreement during which the immovable property of the contracted vehicle occurred) and these general terms apply to the replacement vehicle by analogy.

- Young driver fee (YDF) - if the driver referred to in point 1.13 is under 21 years of age, the lessor will charge the user an additional fee (YDF) in accordance with the price list.

– Senior driver fee (SDF) - if the driver referred to in point 1.13 has reached the age of 80, the lessor will charge the user an additional fee (SDF) in accordance with the price list.

1. DOCUMENTS AND ACCESSORIES

- All vehicles of the lessor are rented with the necessary documents and equipment and the user is responsible for such equipment and documents at all times during the rental period.

-In the event that the user takes additional equipment (e.g. GPS, WI-FI, child seat etc.), is responsible for that additional equipment as well.

-In the event that the user loses documents, equipment or additional equipment, he will bear the cost of compensation for the damage caused to the lessor in accordance with the lessor's price list.

1. TERMINATION OF THE LEASE AGREEMENT

- The lessor has the right to terminate the rental agreement at any time and immediately take possession of the vehicle, and all claims against the lessee in accordance with the rental agreement and these general terms and Conditions shall be determined by maturity, if the user does not act in accordance with the provisions of these general terms and conditions or if the vehicle is damaged. Termination of the lease agreement under this provision shall not prejudice the other rights of the lessor regulated by these general terms and the lease agreement.

1. TRAFFIC VIOLATIONS / PARKING PENALTIES

- The user is considered responsible for all traffic violations and parking penalties committed during the term of the rental agreement. In the event that the user does not pay such fines, the user agrees to be collected by the lessor together with the administrative costs.

- The lessor may, in the event that he receives a notification of a traffic violation or parking penalty committed during the term of the rental agreement, inform the user and provide the necessary information to the authorities responsible for issuing such notification.

- The lessor will charge the user an administrative fee in accordance with the current price list to cover the costs of processing and sending a notification to the competent authority about the user related to traffic violations and parking penalties.

– In the event that the lessor is obliged to pay fees for traffic violations or parking penalties, the lessor will charge the user's account for the amount of paid fee increased by interest and other costs after paying them.

- The lessor reserves the right to charge the above costs without informing the user beforehand. State taxes, taxes and so on. will be charged in accordance with applicable legal regulations.

1. DATA PROTECTION
   1. The terms of the rental agreement constitute confidential information within the meaning of the applicable regulations.

- The user permits the collection, use and processing of his personal data in connection with the rental agreement and is informed that the lessor uses these data for the purposes specified in the General Data Protection Regulation and applies maximum technical, organizational and personnel measures to protect them, all in accordance with the lessor's Privacy Policy, which is publicly published on the lessor's official website: www.rentacarlastminute.hr.

• The user is aware that he has the right to withdraw the declaration of consent at any time in the manner described in the lessor's Privacy Policy.
• FINAL PROVISIONS

- If these general terms and conditions are made in addition to the Croatian language as a translation in any other foreign language, the Croatian language is competent to deal with any non-conformity in their interpretation.

OBAVIJEST
O NAČINU PODNOŠENJA PISANOG PRIGOVORA

Temeljem odredbe članka 6. Točke 3. Zakona o pružanjeu usluga u turizmu (˝narodne novine br: 130/17, 25/19, 98/19, 42/20 i 70/21),omogućuje se korisniku usluge podnošenja pisanog prigovora u poslovnim prostorijama,te putem pođšte na adresu put stanova 20 ili putem e- maila: rentacarmidi@gmail.com , na pisani prigovorodgovorit će mo u pisanom obliku u roku od 15 dana od dana zaprimljenog prigovora.
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